Twitter hacking – a case study

Interesting post about the NBC Twitter account being hacked. It’s worth reading as it describes Twitter’s and NBC’s response.

Our lessons:

– To prevent such attacks the best prevention is a good password: a good password is long (8 characters), has both upper and lower case letters, numbers and special signs. You also need to change it frequently. I am struggling as well with making up good passwords and remembering them all.

– Another action you can take is have a number of people monitor the Tweeter account to find out as fast as possible if an attack occurred

– If it happens, the first thing to do is to contact Twitter and ask to suspend the account

– Publish a statement on a related website – maybe your blog.  NBC’s statement can be used as an example:

The NBC News twitter account was hacked late this afternoon and as a result, false reports of a plane attack on ground zero were sent to @NBCNews followers. We are working with Twitter to correct the situation and sincerely apologize for the scare that could have been caused by such a reckless and irresponsible act.

Once the account is cleared and the passwords are restored, you should go back to the normal way of operation. It’s not that bad.

Such attacks are more common on popular sites, so the risk of hacking is not big and should not prevent anyone from using Twitter.

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About Ileana Balcu

Passionate about healthcare, participatory medicine, e-patients, databases, IT and Health IT, social media, communication, teams and yoga. Proudly volunteering for the Society for Participatory Medicine http://participatorymedicine.org #s4pm

Posted on September 10, 2011, in Uncategorized and tagged , . Bookmark the permalink. Leave a comment.

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